Job Opportunity

Sr. Service Representative - Customer Care

First National Omaha Service Center
1100 E 10th
Wayne, NE; Bloomfield, NE & Yankton SD, Ne 68787

Contact Information
Robert J. Foxhoven
4023751502
4023755921
bfoxhoven@fnni.com
http://www.firstnational.com/001/html/en/about_us/careers/careers.html

Full/Part Time:

Full

Primary Duties:

1. Research and resolve customer inquiries with regard to their accounts (Credit Card & Banking) in support of ongoing customer retention and satisfaction with our products and services. (Email & Phone)
2. Participate in training and cross-training activities to support personal development
3. Exhibit professional behavior and promote positive working relationships.

Skills:

1.High School diploma or equivalent
2.Demonstrated customer service skills
3.Excellent oral and written communication skills
4.Ability to exercise independent judgment within established policies and guidelines and provides appropriate customer solutions
5.Ability to work independently in a diverse fast-paced work environment
6.Basic PC skills
Additional Qualifications:
1.Sales experience
2. Knowledge MS Office
3. Bilingual Skills beneficial (Spanish or Japanese)

Timeline:

Approximately every 6 weeks

Compensation:

$10.50 is minimum, may vary based on experience

Benefits:

Health, Dental, Vision, Life, Disability, 401K, PTO equal to 3 weeks in first 12 months.